Terms and Conditions

So, here’s some important stuff for you to read. By booking a tour with us, or renting an electric bike from us, you are deemed to have accepted these Terms and Conditions. Please take a moment to read them! Thanks.
The risks and your responsibilities

I (being the person who is either booking an electric bike guided tour or renting the eBike and accessories from Power to the Pedal Limited) accept that cycling and associated activities have inherent risks, and can be dangerous. I understand that these risks can include (but are not limited to): riding in traffic, navigational difficulties around Auckland, poor weather, uneven or potentially slippery road and cycleway surfaces, collisions (with other vehicles, pedestrians and/or other objects), physical strain from lifting or otherwise handling the eBikes. I am physically fit and have fully disclosed to you my injuries and medical conditions that might effect my ability to safely ride an electric bike, including (but not limited to):  heart conditions; epilepsy; pregnancy; bone disorders/dislocations; asthma; panic/anxiety attacks; recent sprains/muscular injuries; disabilities/physical impairment.

I understand that New Zealand law requires the use of bicycle helmets and I agree to wear the cycle helmet provided to me by Power to the Pedal Limited at all times that I am using the eBike. I will also use the provided bike lock to secure the bike at all times that I am not riding it. I agree to abide by all New Zealand road rules and to comply with all instructions given to me by any representatives of Power to the Pedal Limited. I agree to use the eBike and accessories provided for my guided tour or rented by me in a lawful and safe manner at all times whilst they are in my possession and I understand that my behaviour whilst using the eBike will affect the risks that I may be exposed to. I agree that Power to the Pedal has no control over these risks. I will ensure that, during my tour or the period of my rental, my ability to safely and responsibly ride the eBike will not be impaired by either alcohol or drugs. I agree that you consider that I am not able to safely and responsibly ride the eBike, you are entitled to refuse to allow me to participate in the tour or do the rental. I also accept that you may delay or stop me participating without any reason or compensation. And I consent to any medical treatment to me while or after participating.

I understand and agree that I must show you my passport or a valid driver’s license before starting any rental – to confirm my identity. I agree that you may retain a copy of my passport or driver’s license for that purpose.

Where I am renting an eBike, I agree to return the eBike promptly by no later than the expiry of the agreed rental period. I agree that my failure to do so will result in an additional charge of NZ$20 for every hour (or part thereof) that passes after expiry of the selected rental period and prior to the return of the eBike and accessories to Power to the Pedal Limited.

I will not lend or otherwise allow any other person to use the eBike and accessories – they are provided solely for use by me.

I also agree that Power to the Pedal Limited retains ownership of any photos or videos that it takes of me during my tour or rental. I consent to Power to the Pedal Limited using such photos and videos for any purpose, including without limitation any promotional or marketing activity (whether in print, online or otherwise) that Power to the Pedal Limited wishes to undertake.

Damage to or loss of eBike or any accessories

I accept full responsibility for the eBike and all accessories provided to me for my guided tour or rented to me. Except for fair wear and tear, I agree to pay all costs in the event of any damage to the eBike, any of the accessories or other people’s property, during my guided tour or during the period of the rental of the eBike and accessories by me. In the event that the eBike or any of the accessories are lost or stolen, or where Power to the Pedal Limited deems that repairs are not practicable or that the cost of the repairs are likely to be more than the cost of replacement, I agree to pay the full cost of replacing the eBike and accessories, including (but not limited to) all shipping and associated costs. I understand that at the time of booking or rental my bank or credit card details will be kept and be charged in the event of any of the above circumstances.

COVID-19 – requirement to have a Vaccine Pass

I acknowledge that I, and every rider in the group I am booking for, must have a Vaccine Pass in order to come on  tour or rent an eBike from Power to the Pedal. If I, or any other rider in my group, does not have a Vaccine Pass on arrival for a tour or rental I acknowledge that the person(s) without a Vaccine Pass will not be able to ride and that no refunds will be available in those circumstances.

For more information how to get a Vaccine Pass, please visit: https://covid19.govt.nz/covid-19-vaccines/covid-19-vaccination-certificates/my-vaccine-pass/

Cancellations and late arrivals

I acknowledge that Power to the Pedal Limited’s cancellation policy in relation to my booking is as follow:

“We have limited space for riders on our tours and rentals, and our tours and rentals run whatever the weather! So our cancellation policy for bookings is as follows: We offer a 100% refund if you cancel at least 48 hours before the time the tour or rental is scheduled to start. If you cancel within 48 hours of scheduled departure time, no refund is possible. If COVID-19 related government travel restrictions in either New Zealand or your home country force you to cancel your tour or rental we will (at your option) either offer a full refund to you or change your tour or rental date to a later available date. Cancellation should be by email to info@powertothepedal.com or please call or text on +64 21 082 94218.

Tours and rental sessions start promptly, at the scheduled departure or collection time. As such, we recommend that you arrive 10-15 minutes early, so you have time to fill out your waiver forms and be fitted for your bike, helmet and audio equipment (in the case of tours). Unfortunately, out of courtesy to our other guests, we can’t delay the departure of our tours if you are running late. If you are late (or think you might be), please call +64 (0) 21 082 94218. We might be able to reschedule you on a later tour or on a later rental session, but that will be subject to availability. No refunds are available if you miss your tour or rental due to being late for any reason.

In addition, due to the nature of the tours and rentals and the environment they are conducted within, Power to the Pedal Limited at times will make decisions to cancel or postpone any tours or rentals based on weather, genuine safety concerns or any other events or circumstances that, in the sole opinion of Power to the Pedal, prevent operation. If cancelled by Power to the Pedal Limited for these reasons, you will receive a full refund within 7 calendar days of the date of cancellation.”

Credit card pre-authorisation (Rentals only)

I agree that to Power to the Pedal Limited is entitled to take a pre-authorised amount of up to NZ$1000 against my credit card. In the event that Power to the Pedal Limited determines that any loss or damage occurs for which I am liable under the terms of these terms and conditions, or if I return the eBike late, I authorise Power to the Pedal Limited to complete the pre-authorised credit card transaction in such amount as Power to the Pedal Limited in its sole discretion deems appropriate (up to the pre-authorised amount). I agree that the amount so taken by Power to the Pedal Limited will satisfy the corresponding amount of my liability under these terms and conditions but will not limit any other liability I may have under these terms and conditions.


To the maximum extent permitted by law, the liability (whether in contract, tort, under statute or otherwise) of Power to the Pedal Limited (including its directors, owners, staff, volunteers or associates) shall be limited to an aggregate amount equal to the amount of the fees paid by me, or on my behalf, to Power to the Pedal Limited for the guided tour or the rental of the eBike and accessories. I release, waive and indemnify Power to the Pedal Limited (including its directors, owners, staff, volunteers or associates) from and against all claims, losses, damages or expenses (including without limitation legal costs) resulting from my participation in a guided tour or my rental the eBike and accessories. I agree to assume all responsibility for any personal injury, loss, damage to property, disruption to travel plans or indirect or consequential loss or damage of any kind (including, without limitation, financial loss or loss of profit) arising as a result of or in connection with my participation in a guided tour with, or my rental of the eBike and accessories from, Power to the Pedal Limited.

Governing law

The law governing these terms and conditions is the law of New Zealand. The courts of New Zealand shall have exclusive jurisdiction in respect of any dispute between the parties.